TERMS & CONDITIONS

Last updated: September 2026

Welcome to ARVELO. These Terms & Conditions apply to your use of our website and to all purchases made through our online store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions.

  1. ABOUT ARVELO

ARVELO is an online footwear store offering sneakers and related fashion products to customers in the United Kingdom and United States.

Contact us:

Email: contact@arveello.com
WhatsApp: +44 7418603320

Customer support is available 7 days a week. We usually respond within 24 hours.

  1. USE OF OUR WEBSITE

You may use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or illegal activity
• Provide false information when placing an order
• Attempt to interfere with the security or operation of the website
• Attempt to gain unauthorized access to our systems
• Copy or commercially use our content without permission
• Use stolen or unauthorized payment methods

We reserve the right to restrict access, cancel orders, or take appropriate action where suspicious or fraudulent activity is identified.

  1. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and prices are accurate.

However, slight differences may occur due to:

• Screen or device settings
• Lighting used in product photography
• Manufacturing variations
• Product updates
• Differences between production batches

Product images are provided for illustration purposes.

  1. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your cart does not guarantee availability.

If a product becomes unavailable after you place an order, we may:

• Contact you with an alternative option
• Cancel the unavailable item
• Issue a refund for the unavailable item

  1. PRICING

Prices are displayed in the applicable store currency.

We reserve the right to change prices at any time.

Price changes will not normally affect orders that have already been accepted and paid for.

If there is an obvious pricing error, we reserve the right to correct the error and cancel the affected order where necessary.

  1. PROMOTIONS AND DISCOUNTS

From time to time, ARVELO may offer:

• Promotional prices
• Discount codes
• Clearance offers
• Limited-time offers
• Multi-buy promotions

Promotions may be subject to specific conditions and may end without prior notice.

Discount codes cannot normally be exchanged for cash and may not be combined unless otherwise stated.

  1. PLACING AN ORDER

When you place an order, you are offering to purchase the selected products.

You may receive an order confirmation after completing checkout.

We reserve the right to refuse or cancel an order in certain circumstances, including:

• Payment failure
• Suspected fraud
• Incorrect pricing
• Product unavailability
• Incorrect customer information
• Shipping restrictions
• Unusual purchasing activity

If payment has already been collected for a cancelled order, the applicable amount will be refunded.

  1. CUSTOMER INFORMATION

You are responsible for ensuring that all information entered during checkout is correct.

This includes:

• Full name
• Shipping address
• Billing information
• Email address
• Telephone number
• Product size
• Product colour
• Quantity

Incorrect information may cause delays or failed delivery.

  1. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, contact us as soon as possible.

We will do our best to assist before the order has been processed or shipped.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

  1. PAYMENT METHODS

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• PayPal
• Shopify Pay
• Klarna
• Other supported payment options

Available methods may vary depending on your country, device, and payment provider.

  1. PAYMENT SECURITY

Payments are processed through secure third-party payment providers.

Our website uses SSL encryption and other security measures to help protect customer information during checkout.

We do not normally store complete payment card information directly on our systems.

  1. PAYMENT AUTHORIZATION

Your bank or payment provider may carry out additional security checks before approving a transaction.

These may include:

• 3D Secure verification
• Identity checks
• Fraud prevention checks
• Transaction authorization

If your payment is declined, please contact your bank or payment provider.

  1. SHIPPING LOCATIONS

ARVELO currently serves customers in the United Kingdom and United States.

Shipping availability may depend on the product, delivery address, and logistics provider.

  1. SHIPPING COSTS

Where stated on our website, we offer free tracked shipping across the UK and USA.

Any applicable shipping charges will be shown before payment at checkout.

  1. ORDER PROCESSING

Orders are generally processed within 24–48 hours.

Processing times may be longer during:

• Weekends
• Public holidays
• Sales events
• High-volume periods
• Unexpected operational delays

Processing time is separate from delivery time.

  1. DELIVERY TIMES

Estimated delivery is generally 5–10 business days after processing.

Delivery times are estimates and are not guaranteed.

Actual delivery times may be affected by:

• Destination
• Carrier performance
• Customs procedures
• Weather
• Public holidays
• Transportation disruptions
• Incorrect address details

  1. TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Carrier tracking may sometimes take time to update.

A temporary lack of tracking updates does not necessarily mean that the parcel is lost.

  1. DELIVERY DELAYS

We aim to deliver orders within the estimated timeframe, but delays may occasionally occur.

Delays caused by carriers, customs, weather, transport disruptions, public holidays, or other events outside our reasonable control may affect delivery.

If your order is significantly delayed, please contact our customer support team.

  1. LOST OR MISSING ORDERS

If your order appears to be lost or missing, please contact us.

We may ask you to:

• Confirm your shipping address
• Check with household members
• Check with neighbours
• Contact the local carrier
• Provide additional delivery information

We may investigate with the shipping provider before determining the appropriate resolution.

  1. DELIVERED BUT NOT RECEIVED

If tracking shows that your order has been delivered but you cannot find it, please check:

• Around your property
• Safe delivery locations
• Building reception
• Household members
• Neighbours

Please also contact the carrier and our support team as soon as possible.

  1. RETURNS

Eligible items may be returned within 14 days of delivery.

Returned items should generally be:

• Unused
• Unworn
• Clean
• Undamaged
• In resalable condition
• Returned with original packaging where applicable

Please contact us before returning an item.

  1. RETURN REQUESTS

To request a return, contact:

Email: contact@arveello.com
WhatsApp: +44 7418603320

Please include:

• Your name
• Order number
• Reason for return
• Photos where relevant

We will provide return instructions where applicable.

  1. RETURN SHIPPING COSTS

Unless an item is defective, damaged, or incorrect due to our error, return shipping costs may be the responsibility of the customer where permitted by law.

We recommend using a tracked return service.

  1. REFUNDS

Approved refunds are normally issued to the original payment method.

Once a refund has been processed by ARVELO, your bank or payment provider may require additional time to make the funds available.

Refund processing times vary by payment provider.

  1. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or materially different from what you ordered, please contact us promptly.

Please provide:

• Your order number
• A description of the issue
• Clear photographs
• Packaging photos where relevant

We will review the issue and provide an appropriate solution in accordance with applicable law.

  1. WRONG ITEM RECEIVED

If we send the wrong product, colour, or size, please contact us as soon as possible.

Please avoid wearing or using the item if you intend to request a return or replacement.

  1. SIZING

Customers are responsible for selecting the correct size.

Our size charts are provided as guidance.

Sizing may vary slightly between products or manufacturers.

We recommend checking the size guide carefully before ordering.

  1. COLOUR DIFFERENCES

Product colours may appear slightly different depending on:

• Screen brightness
• Device display
• Lighting conditions
• Photography
• Manufacturing variation

Reasonable colour differences are not necessarily considered defects.

  1. INTELLECTUAL PROPERTY

Unless otherwise stated, all content on the ARVELO website is owned by or licensed to ARVELO.

This may include:

• Brand name
• Logo
• Graphics
• Product images
• Product descriptions
• Website content
• Marketing materials
• Design elements

You may not reproduce, distribute, modify, or commercially use our content without permission.

  1. THIRD-PARTY SERVICES

We may use third-party providers for:

• Payments
• Shipping
• Website hosting
• Analytics
• Marketing
• Customer support

These providers may operate under their own terms and privacy policies.

  1. THIRD-PARTY LINKS

Our website may contain links to external websites.

We are not responsible for the content, security, or practices of third-party websites.

  1. FRAUD PREVENTION

We may use automated or manual fraud prevention measures to protect our customers and business.

We may request additional verification, delay an order, or cancel a transaction if suspicious activity is detected.

  1. REVIEWS AND USER CONTENT

If you submit a review, photograph, comment, or other content, you confirm that:

• It is based on your genuine experience
• It is lawful
• You have the right to submit it
• It does not infringe the rights of others

We may remove content that is misleading, abusive, unlawful, or unrelated.

  1. PRIVACY

Personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for more information about how we collect, use, and protect customer information.

  1. LIMITATION OF LIABILITY

To the extent permitted by applicable law, ARVELO is not responsible for indirect, incidental, or consequential losses resulting from use of our website or products.

Nothing in these Terms excludes or limits rights or liability that cannot legally be excluded.

  1. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Carrier disruptions
• Customs delays
• Strikes
• Government actions
• Technical outages
• Transportation problems
• Public emergencies

  1. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted access.

We may temporarily suspend or modify the website for maintenance, security, upgrades, or operational reasons.

  1. ERRORS AND OMISSIONS

Occasionally, our website may contain:

• Typographical errors
• Pricing errors
• Incorrect product information
• Availability errors

We reserve the right to correct such errors and cancel affected orders where necessary.

  1. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The latest version will be published on our website.

Your continued use of the website after updates means that the current version applies to your use of the site.

  1. CONSUMER RIGHTS

Customers in the United Kingdom and United States may have legal consumer rights in addition to the rights described in these Terms.

Nothing in these Terms is intended to remove or limit any mandatory consumer rights available under applicable law.

  1. CONTACT US

If you have any questions about these Terms & Conditions, your order, delivery, payment, returns, or our products, please contact us.

Email: contact@arveello.com
WhatsApp: +44 7418603320

Customer support is available 7 days a week.

We usually respond within 24 hours.

ARVELO
STEP AHEAD.