PAYMENT POLICY


Last updated: September 2026

At ARVELO, we aim to provide a secure, simple, and convenient checkout experience for customers in the United Kingdom and United States.

  1. ACCEPTED PAYMENT METHODS

Depending on your device, location, and checkout availability, we may accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shopify Pay
• Other supported debit or credit cards

Available payment methods may vary and will be shown at checkout.

  1. SECURE PAYMENTS

All payments are processed through secure third-party payment providers.

Our website uses SSL encryption and other security measures to help protect your payment and personal information during checkout.

ARVELO does not normally store complete credit or debit card information directly on our systems.

  1. PAYMENT AUTHORIZATION

When you place an order, your payment provider may perform additional security checks before approving the transaction.

These checks may include:

• 3D Secure authentication
• Identity verification
• Fraud prevention checks
• Transaction authorization

Your order may not be processed until payment has been successfully authorized.

  1. PAYMENT DECLINED

If your payment is declined, please check that:

• Your card details are correct
• Your billing address matches your bank records
• Your card has sufficient funds
• Your card is enabled for online or international purchases
• Any required security verification has been completed

If the issue continues, please contact your bank or card provider.

  1. CURRENCY

Prices are displayed in the currency shown on the ARVELO website or at checkout.

Your bank or card provider may apply currency conversion fees or international transaction fees depending on your account and location.

Any such fees are determined by your payment provider and are not charged directly by ARVELO.

  1. WHEN PAYMENT IS CHARGED

Payment is normally charged or authorized when you place your order.

In some cases, your payment provider may initially show the transaction as pending before it is fully completed.

  1. PAYMENT VERIFICATION

To help protect customers and prevent fraud, some orders may require additional verification.

We may contact you to confirm certain order or payment details before processing the order.

If verification cannot be completed, we may cancel the order and refund any payment already collected where applicable.

  1. FAILED OR INCOMPLETE PAYMENTS

An order is not considered successfully paid if the transaction is declined, cancelled, incomplete, or rejected by the payment provider.

If payment is unsuccessful, you may need to place the order again using another available payment method.

  1. DUPLICATE CHARGES

If you believe you have been charged more than once for the same order, please contact us before opening a dispute with your bank.

In some cases, one of the transactions may only be a temporary payment authorization.

Please provide your order number and relevant payment details so we can review the issue.

  1. REFUNDS

Approved refunds are issued to the original payment method used for the order.

Once a refund has been processed by ARVELO, your bank or payment provider may require additional time to make the funds available.

Processing times vary depending on the payment provider.

  1. PAYMENT PROVIDER DELAYS

We are not responsible for delays caused by banks, card issuers, digital wallet providers, or other payment processors after a payment or refund has been submitted successfully.

  1. FRAUD PREVENTION

ARVELO reserves the right to delay, decline, or cancel transactions that appear suspicious or potentially fraudulent.

We may request additional verification where reasonably necessary to protect both the customer and our business.

  1. PAYMENT INFORMATION

Customers are responsible for providing accurate payment and billing information at checkout.

Incorrect details may result in:

• Payment failure
• Order cancellation
• Processing delays
• Additional verification

  1. CONTACT US

If you have any questions about payments, declined transactions, refunds, or billing, please contact our customer support team.

Email: contact@arveello.com
WhatsApp: +44 7418603320

Customer support is available 7 days a week.

We usually respond within 24 hours.

ARVELO
STEP AHEAD.