SHIPPING POLICY


Last updated: September 2026

At ARVELO, we aim to make delivery simple, clear, and reliable for customers in the United Kingdom and United States.

  1. SHIPPING DESTINATIONS

We currently ship to:

• United Kingdom
• United States

Availability may vary depending on the product, delivery address, and carrier.

  1. SHIPPING OPTIONS

We currently offer the following shipping options:

• Free Standard Shipping: 7–12 business days
• Express Shipping: 3–7 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, public holidays, weather conditions, or other circumstances outside our reasonable control.

  1. ORDER PROCESSING

Orders are generally processed within 24–48 hours after payment is confirmed.

Processing time is separate from delivery time.

Processing may take longer during:

• Weekends
• Public holidays
• Sales and promotional periods
• High order volumes
• Unexpected operational delays

  1. FREE STANDARD SHIPPING

Free standard shipping is available on eligible orders across the UK and USA.

Estimated delivery time:

7–12 business days after processing.

Tracking information will be provided where available.

  1. EXPRESS SHIPPING

Express shipping may be available at checkout for an additional fee.

Estimated delivery time:

3–7 business days after processing.

Express delivery estimates may still be affected by carrier delays, customs, public holidays, weather, or other circumstances outside our reasonable control.

  1. ORDER TRACKING

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time for the carrier tracking system to update after shipment.

A temporary lack of tracking updates does not necessarily mean that your order is delayed or lost.

  1. SHIPPING CONFIRMATION

When your order is shipped, you may receive a shipping confirmation containing:

• Your tracking number
• Carrier information
• Tracking link where available

Please check your email carefully, including your spam or junk folder.

  1. DELIVERY DELAYS

We do our best to deliver orders within the estimated timeframe, but delays may occasionally occur.

Possible causes include:

• Carrier delays
• Customs processing
• Severe weather
• High seasonal demand
• Public holidays
• Transportation disruptions
• Events outside our reasonable control

If your order is significantly delayed, please contact our support team.

  1. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check carefully:

• Full name
• Street address
• Apartment or unit number
• City
• State or region
• Postal or ZIP code
• Country
• Telephone number

If you notice an error, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

  1. FAILED DELIVERY

If delivery cannot be completed because of:

• An incorrect address
• Missing address information
• Repeated unsuccessful delivery attempts
• Failure to collect the parcel

the shipment may be returned to the sender or local distribution centre.

Additional shipping costs may apply where permitted by law.

  1. DELIVERED BUT NOT RECEIVED

If your tracking shows “Delivered” but you cannot locate the parcel, please:

• Check around your property
• Check any safe delivery location
• Ask household members
• Ask neighbours
• Check with building reception
• Contact the local carrier

If you still cannot locate the parcel, contact ARVELO customer support.

  1. LOST OR MISSING PARCELS

If your parcel appears to be lost, please contact us.

We may need to investigate the shipment with the carrier before determining the appropriate solution.

Please provide:

• Your order number
• Full name
• Delivery address
• Tracking information where available

  1. DAMAGED PARCELS

If your parcel arrives visibly damaged, please take photos of:

• The outer packaging
• Shipping label
• Product packaging
• Damaged product

Then contact us as soon as possible so we can review the issue.

  1. CUSTOMS, DUTIES & TAXES

For some international shipments, customs duties, import taxes, or other fees may apply.

These charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated.

Customs processing can also affect delivery times.

  1. MULTIPLE PACKAGES

Orders containing multiple products may occasionally be shipped separately.

If this happens, you may receive more than one tracking number and your items may arrive on different days.

  1. ORDER CHANGES

If you need to change your shipping information, contact us immediately.

We will do our best to help before your order is processed.

Changes cannot be guaranteed once fulfilment has started.

  1. CONTACT US

If you have questions about shipping, tracking, delivery, or your order, please contact us:

Email: contact@arveello.com
WhatsApp: +44 7418603320

Customer support is available 7 days a week.

We usually respond within 24 hours.

ARVELO
STEP AHEAD.