RETURN & REFUND POLICY


Last updated: September 2026

At ARVELO, we want you to be satisfied with your purchase. If you are not completely happy with your order, eligible items can be returned within 14 days of delivery.

  1. 14-DAY RETURN PERIOD

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item should generally be:

• Unworn
• Unused
• Clean
• Undamaged
• In resalable condition
• Returned with the original packaging where applicable

Items showing clear signs of wear, damage, or misuse may not be accepted.

  1. HOW TO REQUEST A RETURN

To request a return, contact our customer support team within 14 days of receiving your order.

Email: contact@arveello.com
WhatsApp: +44 7418603320

Please include:

• Your full name
• Order number
• Item you wish to return
• Reason for the return
• Photos if the item is damaged, defective, or incorrect

Please do not send a return before contacting us and receiving return instructions.

  1. RETURN SHIPPING

Unless the item is defective, damaged, or incorrect due to our error, return shipping costs may be the responsibility of the customer where permitted by applicable law.

We recommend using a tracked shipping service for all returns.

ARVELO is not responsible for returned parcels lost during transit before reaching the designated return location.

  1. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us as soon as possible.

Please provide clear photos of:

• The product
• The damaged or defective area
• The packaging where relevant

Once the issue has been reviewed, we will provide an appropriate solution in accordance with applicable consumer rights.

  1. WRONG ITEM OR SIZE RECEIVED

If you receive the wrong product, colour, or size due to our error, please contact us promptly.

Do not wear or use the item if you intend to request a return or replacement.

We may ask you to provide photos so we can verify the issue.

  1. SIZE-RELATED RETURNS

Please check our size guide carefully before ordering.

If you selected the wrong size, you may request a return within the 14-day return period, provided the item remains eligible for return.

Any return shipping costs for a customer-selected incorrect size may be the customer's responsibility where permitted by law.

  1. NON-RETURNABLE ITEMS

Where permitted by applicable law, we may refuse returns for items that:

• Have been worn or used
• Are damaged after delivery
• Show signs of misuse
• Are dirty or marked
• Are missing essential packaging or components
• Are returned outside the 14-day return period

This does not affect any mandatory consumer rights you may have.

  1. RETURN INSPECTION

Once we receive your returned item, it will be inspected.

We will verify that the product meets the return conditions before approving a refund.

If the returned item does not meet the eligibility requirements, we may contact you regarding the available options.

  1. REFUNDS

Once your return has been received, inspected, and approved, the refund will normally be issued to your original payment method.

We will notify you when the refund has been processed.

  1. REFUND PROCESSING TIME

After we issue a refund, your bank, card provider, or payment service may require additional time to make the funds available.

This processing period varies depending on the payment provider and is outside ARVELO's direct control.

  1. ORIGINAL SHIPPING COSTS

If standard shipping was provided free of charge, there is no standard shipping fee to refund.

If you paid for an upgraded or express shipping service, that additional shipping charge may not be refundable unless the return is due to an error on our part or applicable law requires otherwise.

  1. CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We will do our best to cancel the order before it is processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible, and you may need to follow the standard return process after delivery.

  1. REFUSED OR UNCLAIMED DELIVERIES

If an order is refused, not collected, or returned to us because of incorrect delivery information, additional shipping or handling costs may apply where permitted by law.

Any refund will be reviewed after the parcel has been returned and inspected.

  1. LOST RETURNS

We recommend keeping your return tracking number until your refund has been completed.

ARVELO cannot guarantee reimbursement for a return parcel that does not reach the designated return location.

  1. CONSUMER RIGHTS

Customers in the United Kingdom and United States may have legal rights in addition to this return policy.

Nothing in this policy is intended to limit or remove any mandatory consumer rights available under applicable law.

  1. CONTACT US

If you have any questions about a return, refund, damaged item, or your order, please contact us.

Email: contact@arveello.com
WhatsApp: +44 7418603320

Customer support is available 7 days a week.

We usually respond within 24 hours.

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